GENERAL CONDITIONS OF CARRIAGE

For the purposes of this regulation, it means:
COMPANY: Laziomar SpA, with registered office in Naples, at Molo Angioino - Internal port, registered with the REA of Rome under no. 1286684 and in the Company Register with registration number, tax code and VAT number 11202801004.
PASSENGER: any person who has entered into a contract for the carriage of passengers by sea and, as a result, holds a passage ticket issued by the carrier through its direct sales channels (ticket offices, website) and/or indirect (authorised agencies ).
ACCOMPANIED VEHICLE: cars, motorcycles, caravans, trolleys, campers, vans, road trains, etc., for private or public use, used for the transport of people or things, traveling with the passenger.
TICKET: travel document proving the conclusion of the transport contract or passage ticket pursuant to article 396 of the Navigation Code.
NAVAL UNIT: any type of unit included in the Laziomar SpA fleet made up of fast vessels and ferries.
TARIFF: set of current tariffs applied by the Company.
BAGGAGE: effects which, for personal use of the passenger, are ordinarily transported in suitcases, travel bags, boxes and the like.
GOODS: everything that is carried with passengers that is not baggage or vehicle.
Kind customers are reminded to show up for boarding 1 hour before departure.
Users can obtain information on services, timetables and fares, commercial info and reservations - By consulting the website http://www.laziomar.it - By sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. - By calling call center on 08118966333.
Anyone who has lost items on board can contact the airport ticket offices or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

1 – TRANSPORT CONTRACT
The Company guarantees the transport of passengers, baggage, goods and accompanying vehicles in compliance with the following general conditions of transport, adequately publicized at all ticket-issuing companies present in the ports of embarkation, the Commands on board and the official website. The extract of these general conditions of carriage is shown on the ticket. The general conditions of transport are subject to changes and modifications in order to make them consistent with the applicable legislation. The text of the same, present on the Company's website (www.laziomar.it), is the one that is authentic for the purpose of identifying the content of the contract. The transport contract relates to the maritime transport of passengers and accompanying vehicles from the port of departure to the port of arrival as governed by articles 396 and following of the Navigation Code, by the following transport conditions and by the EU Regulation n. 1177/2010.

2 - TICKET
To travel with the Company's naval units, the passenger must be in possession of a regular ticket, which proves the conclusion of the contract for the journey indicated in the ticket itself. For accompanied vehicles, the user must obtain an independent ticket connected to the passenger ticket. The ticket must be kept for the entire duration of the journey - until leaving the port area - and shown at the request of the Company's control staff. Those who, upon inspection by Company personnel, will be found without a regular ticket or found in possession of a ticket at a reduced rate without being entitled to it, will be required to pay the full price of the ticket plus the right to collect on board, provided from the tariff. The vehicle that does not have a ticket or that benefits from a discount without being entitled to it or that is ticketed for a lower class or length will be required to pay the full price of the ticket plus the right to collect on board. Single journey tickets, outward and return journeys are valid only for the departures indicated therein.
In the event of loss, destruction or theft of the ticket, a new travel document must be purchased to access on board.
The Company grants discounts and travel facilities in the cases provided for by the tariff.
Only the most favorable one will be applied to the passenger who is entitled to several discounts, as they cannot be combined.
Passengers benefiting from the facilities must have an identity document and are required to show it at the request of the ticket office and on-board staff. Those who do not have an identity document will be required to pay the entire ticket plus the right to collect on board.
The total amount of the ticket is made up of the current fare plus any other rights.
The rates applied by the Company include VAT. when due. For rates, please refer to the Company's "rate list" which forms an integral part of these regulations. Fares may be subject to decreases or increases up to the time of issue of the ticket. Special discounts and reductions do not have retroactive effect on tickets already issued. In cases of cancellation of the journey by the Passenger due to his or her own impediment, the refund is not full but involves the withholding of a sum as a penalty.

3 - TICKET PURCHASE WITH SIMPLE RESERVATION OR WITH PRIORITY BOARDING (SmartBoarding).
Laziomar S.p.A. allows the purchase of the travel document with a simple reservation or with priority boarding.
The simple booking does not allow the passenger to board directly and implies the conversion of the virtual travel document at the airport ticket offices.
Laziomar offers its users the smart bordering service, i.e. booking with priority boarding and direct access on board, without going through the ticket office for the conversion of the travel document.
The reservation of the ticket with priority boarding can be made by the following categories:
I) ordinary passenger ship and hydrofoil
II) hydrofoil passenger aged between 2 and 4 years
III) ship and hydrofoil passenger aged between 4 and 12 years.
The purchase with simple reservation or with priority boarding can be made:
1. By connecting to the official website of the shipping company www.laziomar.it: when the customer purchases a ticket on the website, he receives the purchase confirmation via email with a copy of the ticket and the credentials (user and password) with which - in total autonomy - can access their travel document via the link indicated in the e-mail
i) change the start;
ii) cancel the trip;
iii) request a refund.
The credentials are not replicable and therefore it is recommended not to lose them.
2. By contacting the call center on 08118966333: when the customer purchases a ticket through the call center, he receives via email confirmation of the purchase with a copy of the ticket and the credentials (user and password) with which - in total autonomy - he can access your travel document, using the link indicated in the email e
i) change the start;
ii) cancel the trip;
iii) request a refund. The credentials are not replicable and therefore it is recommended not to lose them.
3. At the airport ticket offices used for issuing automated tickets: when the customer purchases the ticket at the ticket offices, he will not receive the credentials (user and password) to manage - in total autonomy - the ticket and will necessarily have to contact the staff of the ticket office for
i) change the start;
ii) cancel the trip;
iii) request a refund;
It should be noted that, in the case of a simple reservation or with priority boarding, an additional sum is applied to the rates issued by the Companies - by way of compensation for the management costs of the file - and these reservation fees will in no case be reimbursed.
The passenger can proceed with the purchase with a simple reservation or with priority boarding, up to 24 hours before departure.
ART. 4 – CHANGES TO THE TRAVEL TICKET (TICKET CHANGE)
Changes to the date and time of travel documents are permitted up to 48 hours before departure without penalty.
1. By connecting to the official website of the shipping company www.laziomar.it and accessing the reserved area with the username and password received with the e-mail confirming the purchase of the ticket.
2. By contacting the call center on 08118966333.
3. At airport ticket offices used for issuing automated tickets if the customer has purchased the travel document from them.
After 48 hours before departure, ticket changes are no longer permitted. The modification of the travel document involves the payment of modification charges.

4 - LUGGAGE
Effects which, for personal use of the passenger, are ordinarily transported in suitcases, travel bags, boxes and the like are considered and admitted as baggage.
The carriage of unaccompanied baggage is not permitted. If unaccompanied baggage is found by our staff, the Company will arrange for its seizure. Each passenger has the right to bring with them free of charge:
- On board of ferries one piece of hand luggage with maximum dimensions of 55 x 40 x 20 cm,
- Personal baggage up to 35 x 20 x 20 cm on board fast vehicles.
For baggage exceeding the aforementioned limits, the relative travel documents must be purchased according to the tariffs in force. The price does not include any porter service. The baggage is handled by the passenger who also remains responsible for the content. The Company declines all responsibility for the theft of objects and/or luggage left unattended. The Company is liable for loss and damage to baggage within the limits established by article 412 of the Navigation Code. By virtue of the principle of good faith in the execution of the contract, the passenger has the duty to immediately contest any loss or damage to the baggage to the crew for the purposes of annotation in the nautical log by the Captain of the unit.

5 - TICKET VALIDITY
Tickets for vehicles and passengers are only valid for the journey indicated. Customers are required to check the accuracy of the ticket issued at the time of purchase. Therefore, any complaint subsequent to the purchase and concerning the correctness of the travel document is not accepted.

6 - LOSS OR THEFT OF TICKET
No duplicates will be issued for lost or stolen tickets.
The credentials are not replicable and therefore it is recommended not to lose them.

7 – DOCUMENTS AND INFORMATION ON PASSENGERS
Pursuant to the Ministerial Decree of 13 October 1999, only passengers who need special care and/or assistance in emergency situations and newborns (infants) must be registered. Therefore, when issuing the passage ticket, they must communicate their personal details to the ticket office staff. In particular, "newborn" (infant) means the passenger whose weight is less than 15 kilograms and whose height is less than 100 centimeters.

8 – MINORS
All passengers, adults and children must travel with a valid identification document. Passengers under the age of 14 cannot travel alone, must be constantly supervised by their parents and/or adults who have custody of them and cannot move on the ship unaccompanied. In no event will the Carrier be liable for damages occurring to minors in violation of the above. Minor passengers between the ages of 14 and 18 can travel alone, provided they have written authorization from the parental authority which releases the Carrier from any liability.

9 – PEOPLE WITH REDUCED MOBILITY
Person with reduced mobility (pmr) means anyone who has a particular difficulty in using public transport, including the elderly, the disabled and pregnant women.
The carriage of Passengers with reduced mobility who require special assistance (eg oxygen dispenser, accompanying cylinder) must be communicated, at least 48 hours before the scheduled departure, by contacting the call center on 08118966333; you may be required to send the documentation certifying the right to do so.
The woman in conditions of gestation without complications, concluded the 6th month of pregnancy, must obtain a medical certificate issued no more than 7 days before departure, which certifies her suitability to face the journey. In all other cases, the pregnant passenger must have a medical certificate authorizing the journey regardless of the month of gestation. However, the discretion of the Captain to refuse admission on board remains unaffected should he deem, at his sole discretion, that the passenger is not in such conditions to undertake the journey.
For passengers with reduced mobility, in compliance with the provisions of current regulations on the subject, the Company provides the following specific services, depending on the type of unit or vessel on which the journey takes place.
Ferry ships:
- when booking/purchasing the travel document, people who need particular assistance can request it by highlighting their needs and adequately trained crew members will provide the assistance requested;
- autonomous access on board, as far as possible, takes place through the use of structures (walkways and boarding ramps) suitable for specific needs;
- on each unit, with the exception of hydrofoils, there is at least one public toilet equipped for specific needs;
- on each unit there are specific accommodations
- check-in operations will be facilitated in order to have priority at boarding without having to leave your vehicle;
- access to the on-board lifts is facilitated by special routes set up in the garage areas;
- autonomous access on board, as well as free access to decks, is guaranteed by structures suitable for specific needs, such as ramps, hatches and lifts;
- public places and halls are equipped with specific accommodations reserved for people with reduced mobility;
Fast Units:
- when booking/purchasing the travel document, people who need particular assistance can request it by highlighting their needs and adequately trained crew members will provide the assistance requested; Suitable for accommodating passengers with their own standard wheelchairs in the halls located on the main deck.

10 - TRANSPORT OF ANIMALS
The transport of animals equipped with a special travel document is permitted according to the tariffs in force under the following conditions: they must be small, they must be held in the arms and/or in special covered containers and/or cages;
dogs must have a muzzle and a leash, they must have a registration booklet in the registry office and veterinary certification of good health. When purchasing the ticket, you may be asked to show proof of prophylaxis for external parasites, the vaccination booklet, the anti-rabies vaccination certificate and, lastly, a copy of the civil liability insurance policy for damage caused by third parties.
Guide dogs are allowed to travel free of charge.
In all other cases, the transport of animals is not permitted.
The animals must be kept in such a way as not to give unnecessary bulk in the naval unit and in particular near the doors as long as the conditions of safety, comfort and hygiene of the passengers are respected; should they cause damage to things or people, the accompanying person will be required to pay the relative compensation.

11 – HEALTH CONDITIONS OF PASSENGERS
Except for the provisions of the 2nd paragraph of article 192 of the Navigation Code, the embarkation of passengers manifestly suffering from serious illnesses or, in any case, inadvisable for the safety of navigation and for the safety of the people on board, is subject to the authorizations given by the competent Health Authorities.
Even if there is no danger for the safety of navigation and for the safety of the people on board, for the embarkation of passengers who are manifestly in physical conditions such as to advise against traveling by sea, it is required, in the interests of the passengers themselves, medical certification authorizing the journey to be carried out or the issue, by the passenger himself, of a declaration that indemnifies the Command on board from any liability for damage to his health deriving from the journey itself.
Passengers in an evident state of agitation or in a clear state of drunkenness or anyone who is, in the unquestionable judgment of the company itself, dangerous for themselves and the other Passengers will not be admitted on board. Any acceptance of the Passenger on board is not to be considered as a waiver of the exercise of the Company's prerogatives before the competent Judicial Authorities.

12 – EMBARKATION, DISEMBARKATION AND STAY ON BOARD VEHICLES
The embarkation and disembarkation of vehicles accompanying passengers are carried out by the passenger himself. Embarkation and disembarkation operations take place according to the order and criteria established from time to time by the Command on board.
The boarding of the vehicle is subject not only to the execution of the journey, but also to the needs related to seaworthiness and navigation safety. Embarkation, stay on board and disembarkation of vehicles is permitted under the following conditions:
to. It is mandatory to use for maritime transport, in consideration of the peculiarities of said transport, vehicles that are efficient in every part, especially as regards braking, rolling, suspension and, where foreseen, the hooks for lashing;
b. The drivers of the vehicles must follow the instructions of the crew for boarding the vehicles in the ship's garage. In these phases, the same must keep the car radio switched off, as well as they must not use the mobile phone, headphones and/or earphones;
c. Vehicles must be presented for embarkation with the load packed, arranged and secured in a workmanlike manner, with the precautions and any custody systems required by the type of goods and the type of vehicle, all according to criteria suitable for transport by sea ;
d. It is obligatory for the drivers of accompanying vehicles to: engage a low gear and fully apply the parking brake, remove the keys from the dashboard and switch off all electrical devices, deactivate the alarm system, close all the gas shut-off valves and deactivate the electrical devices of campers and caravans;
And. Before boarding, it is mandatory to notify the Command on board of the transport of vehicles powered by LPG/methane or other gases;
f. The transport of refrigerated vehicles is subject to the rules of the RINA (Italian Naval Register), as well as to the regulations issued on the subject. Refrigerated vehicles do not have a connection to the on-board network and, therefore, must remain switched off. Navigation is short-lived and the isothermal bodies of the vehicles do not allow for a temperature range such as to damage the load;
g. The lengths of the vehicles are to be considered overall, including tow hooks, rudders or other; h. campers, caravans, off-road vehicles and vehicles higher than 1.80 meters from the ground and/or wider than 1.85 meters must be reported at the time of booking;
h. The vehicle is accepted as a single load unit without declaration of value; the. Laziomar is liable for the loss and damage to the vehicle accompanying the passenger within the limits established by articles 422 and 423 of the Navigation Code and exclusively in the event that the accident is attributable to the Company, is promptly ascertained by the staff with the consequent drafting of the report of damage by the Command on board;
the. In the event that the characteristics and dimensions of the vehicle do not correspond to those declared by the passenger and highlighted in the ticket, boarding will be permitted only after checking availability by the crew on board and after payment of any price differences. Failure to comply with the above may result in the cancellation of the ticket, with no refund, either total or partial. The state in which the vehicle is left must comply with the procedures established by the Maritime Authority. The Company will in no case be responsible for losses and damages caused to the vehicles embarked or to the things contained in them.

13 – PRESENTATION ON BOARDING
Passengers are required to present themselves for boarding, equipped with a regular ticket, at least 1 hour before the departure of the naval unit, otherwise boarding will not be guaranteed. Passengers in possession of a ticket, issued before the day of departure, are required to make sure that there have not been any changes independent of the will of the Company, in relation to the service for which the ticket was issued, by consulting the website www.laziomar. it. The Passenger who does not show up in time, or who does not board the vessel, has no right to a refund, even partial, of the price paid. No refund will be recognized, moreover if the Passenger does not show up in time for boarding.

14 – STAY ON BOARD PASSENGERS
From the time of embarkation and until disembarkation, passengers are required to comply with the instructions given by the on-board Command. The Company is not liable for any damage to passengers due to failure to comply with these provisions.
Passengers are obliged to behave in such a way as not to cause damage or annoyance to other travelers and the crew and which does not jeopardize the safety of navigation.
After checking the ticket, the passenger will not be able to return to land.
They must also deliver their weapons to the ship's Captain and collect them only upon disembarkation.

15 – THE BOARD CAPTAIN
The Captain is a judicial police officer and, in this capacity, exercises the powers referred to in articles 221 and following of the Code of Criminal Procedure, in the event that crimes are committed on board during navigation and exercises his authority over all people on board (crew and passengers). He has disciplinary and navigational safety police powers. The passenger, from the time of embarkation and until disembarkation, must comply with the provisions given by the Command on board, behave in a manner based on common diligence and prudence, supervise their own safety and security, that of the people and animals in their custody , as well as on the safety of one's belongings, also taking into account the weather and sea conditions of the trip.

16 - SECURITY INFORMATION AND ISPS CODE
In compliance with the provisions of the international ISPS code relating to anti-terrorism regulations, passengers are required to show their passage ticket and identity document if requested by a ship's officer. They are also required to consent to any inspections of their baggage if required. These checks can also be performed by the port structures. It should be remembered that while ships and high-speed craft are parked in port, it is forbidden to approach within 50 meters of them and their moorings. Furthermore, the Port Authorities could order further requests and the payment of supplementary taxes not yet quantified. If the passenger detects deficiencies or irregularities in the service rendered by the Company, he can notify the Command on board or the Management of the Company.

ART. 17 – COMMUTER CARD
For the issue of the Commuter Cards, interested parties must apply to Laziomar S.p.A. by filling in the appropriate form and attaching all the documentation indicated therein. The Company reserves the maximum term of 30 days for evaluating the request and issuing the card.

ART. 18 – DEPARTURES CANCELED OR DELAYED
Pursuant to articles 17 and 20 of Regulation (EU) 11777/2010, in the event of a canceled departure or a delay of more than ninety minutes with respect to the scheduled departure time, Laziomar S.p.A. offers free snacks or drinks in proportion to the length of the wait, provided they are available and can be reasonably provided. Passengers informed of the cancellation or delay before purchasing the ticket and passengers who have caused the cancellation or delay by their behavior are excluded from this type of assistance.

 ART.19 – ALTERNATIVE TRANSPORTATION AND REFUND IN THE EVENT OF CANCELED OR DELAYED DEPARTURES
Pursuant to articles 18 and 20 of Regulation (EU) 1177/2010, in the event of a canceled departure or a delay of more than ninety minutes, the passenger has the right to alternative transport or reimbursement of the ticket price.
As regards alternative transport, passengers will be embarked on board the first vessel departing for the same destination, with characteristics equivalent to that indicated on the ticket and owned by the Company. For the procedure for requesting a refund, please refer to article 20.

ART. 20 – REFUND REQUEST PROCEDURE TYPE OF CAUSE CRIMINAL PROCEDURE CREDIT

The refund request will not be accepted if activated in a different way than expected. Booking fees are never refundable in case of cancellation of the trip with the application of penalties. Alternative methods of crediting the refund will not be considered in the event of expiry/change of IBAN/loss of the cards used at the time of purchase, therefore we suggest maximum prudence in managing your cards and Laziomar S.p.A. is released from any liability for non-crediting of the refund in the event of expiry/change of iban/loss of the cards used at the time of purchase.

21 – CLAIMS
By virtue of the principle of good faith in the execution of the contract, the passenger has the burden of immediately notifying the crew of any problem so that the company can promptly remedy it. Alternatively, the passenger can send a complaint through the website www.laziomar.it.
After sixty days from dispatch (for journeys departing from Italian ports or arriving in Italy from non-EU ports), it is possible to contact the Transport Regulation Authority, pursuant to Regulation (EU) n. 1177/2010, relating to the rights of passengers in transport by sea and inland waterways, through the specific telematic system (SiTe), available on the Authority's website, or with the form to be sent by registered mail to the address of Via Nizza, 230 - 10126 Turin, or by e-mail to one of the following e-mail addresses This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it..

22 - INSURANCE COVERAGE FOR DAMAGE TO THINGS OR PEOPLE
If a passenger believes that he has suffered personal injury, he must immediately notify the Ship Command which, after verification, draws up an information process and notes the event in the logbook.
If the event affects the embarked vehicles, the ship's Command draws up a special report - jointly - signed by the parties, reporting the occurrence of the damage and any observations.
For the purposes of starting the investigation, the request for compensation must be sent, by registered mail, to the address: "Laziomar SpA - registered and operational headquarters - Stazione Marittima Molo Angioino - 80133 Naples".

23 - INVOICES
Interested parties must explicitly request the release of the invoice when purchasing the ticket, communicating their personal and fiscal data for the purposes of electronic invoicing, pursuant to articles 10 ss DL n.119/2018 converted into L.136/2018. The invoice must be requested before the ticket is issued, it is not possible to issue an invoice after the booking or ticket issuance.

24 - REFERRAL
For anything else not provided for by these transport conditions, the provisions of the Navigation Code, the Civil Code and other legal provisions in force apply.

25 - APPLICABLE LAW AND COMPETENT COURT
This contract is governed by Italian law and is interpreted in accordance with the same. For any dispute, the Court of Naples is exclusively competent, without prejudice to the application of consumer protection pursuant to current Italian law.

26 - PRIVACY
Pursuant to Article 13 of EU Regulation no. 2016/679, containing provisions on the protection of personal data, the Company, as data controller, informs that the personal data provided by the passenger will be processed for purposes strictly connected to the management of the contractual relationship and the provision of services, also by means of information systems, capable of guaranteeing their security and confidentiality.
The information is available on the website www.laziomar.it